Built for brands where every conversation matters.
Better outcomes
Leading ecommerce brands use AINGEL to find the revenue hiding in their support conversations, and keep it.
$3.7 trillion is at risk every year from poor customer interactions.
100% conversation scoring
Automatically evaluate every customer conversation for quality, compliance, performance and revenue impact.
Revenue insights
Uncover revenue at risk, missed sales opportunities, and the customer experiences driving retention and growth.
Voice of customer
Understand what customers are saying, uncover recurring issues and root causes, and predict CSAT across every interaction.
Proactive alerts
Automatically surface high-priority conversations, emerging issues and revenue risks before they escalate.
Built for your business
Custom AutoQA plus human-in-the-loop QA, ongoing optimization and a dedicated customer success team.
AINGEL InsightsFour pillars. One intelligence layer.
AINGEL Insights rolls every conversation up into four health scores (revenue, retention, product and brand) and tells you the single biggest change to make on each to grow revenue and profitability.
Revenue health, scored
Where money slips out through support: refunds that didn’t need to happen, missed upsells, and carts abandoned mid-conversation.
Retention health, scored
The early warning signs of churn: repeat contacts, unresolved issues, and customers saying they’re about to cancel.
Product health, scored
The defects, friction and feature gaps customers describe in their own words, ranked by what they cost you.
Brand health, scored
How customers feel about you: tone, sentiment, public complaints and the conversations most likely to end up on social.
Your customers change every week. Your priorities should too.
Insights refresh as new conversations come in, so the moves you make on Monday reflect what customers told you over the weekend.
No analyst queue, no quarterly report. Just the four numbers that matter and what to do about them.
See AINGEL in action.
From a single frustrated message to revenue at risk, EQ scores and agent benchmarks, in under three minutes.
Legacy QA checks the script. We check if the customer got helped.
The greeting was perfect. The grammar was flawless. The customer still left. Traditional QA measures compliance while missing what actually matters.
AINGEL analyzes every conversation to uncover what went wrong, why it happened, and the revenue at risk.
Not a scorecard. A diagnostic.
Traditional QA tells you whether standards were followed. AINGEL goes further, analyzing what went wrong, how the customer was treated, and the impact on your business.
The headlines nobody wanted.
From costly mistakes to viral AI failures, even the world’s biggest brands aren’t immune. AINGEL helps uncover the risks hiding in customer conversations before they escalate.
Caring isn’t just human anymore.
Every frustrated customer is a person on the other side of the screen. Our brand film, in 27 seconds.
One standard for every agent, human or AI.
Compare human agents with each other, and human agents with your AI agents, on the same EQ scores and your own customer guidelines. Finally a fair, apples-to-apples view of who’s helping customers and who isn’t.
Coach with evidence, not hunches
Rank your team on EQ and guideline adherence across 100% of conversations, see exactly where each agent slips, and give them word-for-word rewrites.
Know when your AI is ready
Benchmark your AI agents against your best people on the same scores. Expand automation where it matches them, and route to humans where it doesn’t.
Your standards, enforced everywhere
Add your own policies and brand rules. AINGEL scores every agent against them alongside EQ, so humans and bots are held to the same bar.